Juz a normal guy in this whacky world... Striving to have a "normal" if there is one in this world...

Sunday, October 21, 2007

Old post

This is an old old post I should have posted long long time ago.
Anyway, better late than never rite?

Friday, October 19, 2007

Long wait ended

After a long long wait... the wait has ended
Yesterday was the go-live day for the calls to be taken by my team in KL
The calls were previously handled by a team of service desk in Crewe, UK.

Well... I haven't been talking much about work so you might not know what I am talking about. I'll try to summarise what has happened in the past month about work.

I was hired to manage of a team of service desk analyst. The company wanted to transfer the current desk in UK to Malaysia. This is usually for cost saving purposes and sometimes customers requirements.
We were all in training for a month starting September. Even the customer came down to see how we were doing prior to going live. It was the service manager which we thought before this was a very strict person but he turned out to be very nice and very helpful which helped our team to prepare even better.

That's basically it. So we went live yesterday and started picking up calls from customers, resolving technical issues and of course we had a little issues here & there. It was expected. First days are like that :) It can never be perfect.
For me, it was good enough. I am very proud to be in a team of people that are so dedicated and smart. Kudos to them.

Saturday, October 13, 2007

1 month it has been

Time flies as they say, it really does.
It is now 1 month since I make the decision to let go of everything I had.
My hometown, my house, my home, my job, my girlfriend, my family and my friends.
To come to this place call Kuala Lumpur.
Well... its not that bad, its just me. I just miss my friends and family but also the food in Penang.
I wish I could bring all the good food from Penang to KL...
Maybe I could? and make lots of money from doing that haha :)

To update, I have got my broadband installed.
I moved to a new apartment last weekend. Actually on my birthday itself.
Spent the whole day moving and unpacking my stuff.
Then drove all the way back to Penang.
It was a very busy weekend but I really enjoyed it and appreciated it a lot.
Spending time with friends and family is the best thing and the most important thing.
I guess moving to KL has made me realise that even more.
Well, no point going on about that. Its too late to turn back now.
Just feeling sad... sorry...