Long wait ended

After a long long wait... the wait has ended
Yesterday was the go-live day for the calls to be taken by my team in KL
The calls were previously handled by a team of service desk in Crewe, UK.

Well... I haven't been talking much about work so you might not know what I am talking about. I'll try to summarise what has happened in the past month about work.

I was hired to manage of a team of service desk analyst. The company wanted to transfer the current desk in UK to Malaysia. This is usually for cost saving purposes and sometimes customers requirements.
We were all in training for a month starting September. Even the customer came down to see how we were doing prior to going live. It was the service manager which we thought before this was a very strict person but he turned out to be very nice and very helpful which helped our team to prepare even better.

That's basically it. So we went live yesterday and started picking up calls from customers, resolving technical issues and of course we had a little issues here & there. It was expected. First days are like that :) It can never be perfect.
For me, it was good enough. I am very proud to be in a team of people that are so dedicated and smart. Kudos to them.