Life moving on fast...

Well things having been great so far at work
Remember that Pan Chai and Yan Dou Chai story?
Yeah those 2 buggers! Fortunately those 2 have been "moved"
out of my team... which has brought a great change to the teams morale
The people that used to be under them are starting to get motivated!
Thats great coz its showing in the service level, at times we can reach 100%
with 16 people available to take the next call... that has never happened!
Not once since I joined the team in July...
This is the first :) Some of the agents say the curse is over! Hahaha...

To me I dont think its a curse. Its all the agents doing. They shouldn't have let
their boss being lame as an excuse for not coming in to work and not performing
If they had done this earlier we would have been better off, maybe those that
didn't get their increment on March would have gotten it... well... too late anyway
I just hope those agents learn from this "tragedy" - bleeding for a whole year service level

As for me, times flies really when everything is going well...
I spend my days in the office doing this
1. Make sure my team attendance is full, if they're not there I'll have to know why
2. Go for breakfast :P
3. Check emails/consult for walk-ins/walk the floor
4. Meetings
5. Lunch
6. Check emails/consult for walk-ins/walk the floor
7. Meetings
8. Go home :)
Sounds easy huh? Well that was what I did for the past 2 weeks
Its gonna get tough though from next week onwards...
Gotta push up the figures for our survey from now

Well it was nice while it lasted :)
Hope everyone else is having the same easy-office-life streak, especially keebs :P